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If an event is canceled or postponed, what happens to my hotel reservation?
Great question! If you booked through our hotel system, you don’t have to do anything. We handle everything for you provided it’s before the hotel portal closes on our website (normally 2 weeks prior). Once an event has been canceled due to covid or related issues, we handle the reservations within our hotel system and cancel them out 2 weeks out prior to the event dates. If an event is rescheduled, you will have to make a new reservation for those dates and that event. If the event is canceled due to weather, you will need to cancel the hotel directly since it’s within that 2 week window of the event. You can always check “My Account” on our website and there is a tab “My Hotels” that show all hotels you have booked with through our site. You an easily edit, modify and cancel your hotels right there as well.
However if you booked on your own “outside of our website or booked directly” you are on your own to edit, modify or cancel.